1. Information We Collect
We collect various types of information for different purposes to provide and improve our service to you.
a. Personal Information You Provide to Us: When you interact with our Site, you may provide us with personally identifiable information, including, but not limited to:
- Contact Information: Name, email address, shipping address, billing address, phone number.
- Account Information: Username, password (encrypted).
- Payment Information: Credit card details (processed securely by our payment gateway, we do not store full card numbers on our servers), billing address.
- Order Information: Details of products purchased, transaction history.
- Communications: Information you provide when you contact us via email, chat, or customer service.
- Voluntary Information: Any other information you choose to provide, such as product reviews, survey responses, or marketing preferences.
b. Information We Collect Automatically: When you access and use the Site, we may automatically collect certain information about your device and Browse activity, including:
- Device Information: IP address, browser type, operating system, device identifiers, mobile network information.
- Usage Information: Pages viewed, products viewed, time spent on pages, referral sources, search queries, clickstream data.
- Location Information: General location information derived from your IP address.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track the activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Process and Fulfill Orders: To process your purchases, fulfill your orders, and manage returns and exchanges.
- To Provide and Maintain Our Service: To operate, maintain, and improve our Site and services.
- To Manage Your Account: To create and manage your user account.
- To Communicate with You: To send you order confirmations, shipping updates, customer service responses, marketing communications (if you have opted in), and important notices.
- To Personalize Your Experience: To tailor product recommendations, content, and offers based on your preferences and Browse history.
- For Marketing and Advertising: To send you promotional materials, newsletters, and information about products, services, offers, and events that we believe may be of interest to you, in accordance with your marketing preferences.
- For Analytics and Research: To understand how users interact with our Site, analyze trends, and perform research to improve our products and services.
- For Security and Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized access, and other illegal activities.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, and governmental requests.
3. Sharing Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, marketing platforms, IT service providers, and customer support providers. These providers only have access to the information necessary to perform their functions and are obligated to maintain the confidentiality and security of your information.
- Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our Site of any such change in ownership or control of your personal information.
- Legal Compliance and Protection: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of LusoKart.
- Prevent or investigate possible wrongdoing in connection with the Service.
- Protect the personal safety of users of the Service or the public.
- Protect against legal liability.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for accounting, legal, or reporting requirements). When we no longer need to process your personal data for the purposes set out in this Privacy Policy, we will delete or anonymize it.
5. Data Security
We are committed to protecting the security of your personal information. We implement a variety of security measures, including physical, technical, and administrative safeguards, to protect your data from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
6. Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access and Correction: You have the right to access and update your personal information. You can typically do this by logging into your account settings.
- Deletion (Right to be Forgotten): You may have the right to request the deletion of your personal information, subject to certain legal exceptions.
- Objection to Processing: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Data Portability: You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
- Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in those communications or by contacting us directly.
To exercise any of these rights, please contact us using the contact details provided below. We may require you to verify your identity before responding to your request.
7. Cookies
For more detailed information about how we use cookies and your choices regarding cookies, please refer to our separate [Link to Cookie Policy – if you have one].
8. Third-Party Links
Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.
9. Children’s Privacy
Our Service is not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us:
LusoKart Email: support@lusokart.com